A while back I tried installing CU6 on my SQL 2014 server and it failed badly. After working on it for a day I just gave up and restored back to before the update. I have been avoiding the CUs ever since.
Today I tried installing SP2, hoping it would fixe whatever caused the CU to fail. Well it died too and I can't seem to find any relevant info searching the web, most of the stuff is related to 2012 issues. In the error log there is a reference to Cannot find the user '##MS_SSISServerCleanupJobUser##' I do not recognize this user and as far I can remember it never existed on the server, I was the one who setup and configured the server so I know I never deleted it. Master is toast right now so any help would be greatly appreciated.
Here is what I got from the installer:
Action required:
Use the following information to resolve the error, and then try the setup process again.
Feature failure reason:
An error occurred during the setup process of the feature.
Error details:
§ Error installing SQL Server Database Engine Services Instance Features
Wait on the Database Engine recovery handle failed. Check the SQL Server error log for potential causes.
Error code: 0x851A001A
Visit http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.5000.0&EvtType=0xD15B4EB2%400x4BDAF9BA%401306%4026&EvtType=0xD15B4EB2%400x4BDAF9BA%401306%4026
to get help on troubleshooting.
The link goes to an ad for a Service Pro 4 so not very useful. The log file says:
Overall summary:
Final result: The patch installer has failed to update the following instance: MSSQLSERVER. To determine the reason for failure, review the log
files.
Exit code (Decimal): -2061893606
Start time: 2016-10-10 12:20:01
End time: 2016-10-10 12:38:58
Requested action: Patch
Instance MSSQLSERVER overall summary:
Final result: The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
Exit code (Decimal): -2061893606
Start time: 2016-10-10 12:37:59
End time: 2016-10-10 12:38:56
Requested action: Patch
Machine Properties:
Machine name: METSQLBI01
Machine processor count: 4
OS version: Windows Server 2012
OS service pack:
OS region: United States
OS language: English (United States)
OS architecture: x64
Process architecture: 64 Bit
OS clustered: No
Product features discovered:
Product Instance Instance ID
Feature Language
Edition Version Clustered Configured
SQL Server 2014 MSSQLSERVER MSSQL12.MSSQLSERVER Database Engine Services
1033 Business Intelligence Edition 12.2.5000.0 No Yes
SQL Server 2014 MSSQLSERVER MSAS12.MSSQLSERVER Analysis Services
1033 Business Intelligence Edition 12.2.5000.0 No Yes
SQL Server 2014 MSSQLSERVER MSRS12.MSSQLSERVER Reporting Services - Native
1033 Business Intelligence Edition 12.2.5000.0 No Yes
SQL Server 2014
Management Tools - Basic 1033 Business Intelligence Edition 12.2.5000.0
No Yes
SQL Server 2014
Management Tools - Complete 1033 Business Intelligence Edition 12.2.5000.0
No Yes
SQL Server 2014
Client Tools Connectivity 1033 Business Intelligence Edition 12.2.5000.0
No Yes
SQL Server 2014
SQL Server Data Tools - Business Intelligence for Visual Studio 2013 1033
12.0.2430.0 No Yes
SQL Server 2014
Integration Services 1033 Business Intelligence
Edition 12.2.5000.0 No Yes
Package properties:
Description: Microsoft SQL Server 2014
ProductName: SQL Server 2014
Type: RTM
Version: 12
SPLevel: 2
KBArticle: KB3171021
KBArticleHyperlink: http://support.microsoft.com/?kbid=3171021
PatchType: SP
AssociatedHotfixBuild: 0
Platform: x64
PatchLevel: 12.2.5000.0
ProductVersion: 12.0.2000.8
GDRReservedRange: 12.0.2200.0:12.0.2290.0;12.0.4200.0:12.0.4299.0;12.0.4830.0:12.0.4880.0
Installation location: f:\fa696b9bbd6496233f0814\x64\setup\
Updated product edition:
Instance Edition
MSSQLSERVER Business Intelligence
User Input Settings:
ACTION: Patch
ALLINSTANCES: false
CLUSTERPASSIVE: false
CONFIGURATIONFILE:
ENU: true
ERRORREPORTING: false
HELP: false
IACCEPTSQLSERVERLICENSETERMS: true
INDICATEPROGRESS: false
INSTANCEID: <empty>
INSTANCENAME: <empty>
QUIET: false
QUIETSIMPLE: false
SQMREPORTING: false
UIMODE: Normal
X86: false
Rules with failures:
Global rules:
There are no scenario-specific rules.
Rules report file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20161010_122000\SystemConfigurationCheck_Report.htm
The System Configuration Check report looks like this:
Microsoft SQL Server 2014 - System Configuration Check ReportComputer Name(s):METSQLBI01
Report Date/Time: 10/10/2016 12:20 PM
Saved to Directory: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20161010_122000\SystemConfigurationCheck_Report.htm
| Rule Name | Rule Description | Result | Message/Corrective Action | |
|---|---|---|---|---|
| PatchGlobalRules: SQL Server 2014 Setup configuration checks for rules group 'PatchGlobalRules' | ||||
| Engine_ResourceDLLUpdateRestartCheck | Checks whether shared resource DLLs will be updated, causing restarts for clustered SQL Server instances active on this node. | Not applicable | This rule does not apply to your system configuration. | |
| AclPermissionsFacet | Checks if the SQL Server registry keys are consistent. | Passed | SQL Server registry keys are consistent and can support SQL Server installation or upgrade. | |
| Cluster_IsLocalNodeGroupOwner | Checks if the local computer is an owner of an online cluster group for a failover cluster instance that contains the SQL Server service, Analysis Services service or a generic service. | Passed | The local computer is not an owner of an online cluster group for a failover cluster instance that contains the SQL Server service, Analysis Services service or a generic service. The SQL Server instances do not need to be taken offline. | |
| Cluster_IsOnlineIfClustered | Verifies that the computer is not clustered or that the computer is clustered and the cluster service is online. | Passed | The computer is either not clustered or the cluster is up and online. | |
| RebootRequiredCheck | Checks if a pending computer restart is required. A pending restart can cause Setup to fail. | Passed | The computer does not require a restart. | |
| ThreadHasAdminPrivilegeCheck | Checks whether the account running SQL Server Setup has administrator rights on the computer. | Passed | The account running SQL Server Setup has administrator rights on the computer. | |
| WmiServiceStateCheck | Checks whether the WMI service is started and running on the computer. | Passed | The Windows Management Instrumentation (WMI) service is running. | |
Rules Documentation:
http://go.microsoft.com/fwlink/?LinkId=296445
Community:
http://go.microsoft.com/fwlink/?LinkId=296470
Setup Help File:
http://go.microsoft.com/fwlink/?LinkId=296452
There are 3 error logs and one very big detail.txt file. The error logs all look similar but are not exactly the same. The final error that kills the process is the same in all three so I am posting only the last one.
2016-10-10 12:38:49.09 Server Microsoft SQL Server 2014 (SP2) (KB3171021) - 12.0.5000.0 (X64)
Jun 17 2016 19:14:09
Copyright (c) Microsoft Corporation
Business Intelligence Edition (64-bit) on Windows NT 6.3 <X64> (Build 9600: ) (Hypervisor)
2016-10-10 12:38:49.09 Server UTC adjustment: -4:00
2016-10-10 12:38:49.09 Server (c) Microsoft Corporation.
2016-10-10 12:38:49.09 Server All rights reserved.
2016-10-10 12:38:49.09 Server Server process ID is 3128.
2016-10-10 12:38:49.09 Server System Manufacturer: 'VMware, Inc.', System Model: 'VMware Virtual Platform'.
2016-10-10 12:38:49.09 Server Authentication mode is WINDOWS-ONLY.
2016-10-10 12:38:49.09 Server Logging SQL Server messages in file 'D:\Program Files\Microsoft SQL Server\MSSQL12.MSSQLSERVER\MSSQL\Log\ERRORLOG'.
2016-10-10 12:38:49.09 Server The service account is 'FRANCO-MFG\SQLBI_sqlsrv$'. This is an informational message; no user action is required.
2016-10-10 12:38:49.09 Server Registry startup parameters:
-d D:\Program Files\Microsoft SQL Server\MSSQL12.MSSQLSERVER\MSSQL\DATA\master.mdf
-e D:\Program Files\Microsoft SQL Server\MSSQL12.MSSQLSERVER\MSSQL\Log\ERRORLOG
-l D:\Program Files\Microsoft SQL Server\MSSQL12.MSSQLSERVER\MSSQL\DATA\mastlog.ldf
2016-10-10 12:38:49.09 Server Command Line Startup Parameters:
-s "MSSQLSERVER"
-m "SqlSetup"
-T 4022
-T 4010
-T 1905
-T 3701
-T 8015
2016-10-10 12:38:49.46 Server SQL Server detected 2 sockets with 2 cores per socket and 2 logical processors per socket, 4 total logical processors; using 4 logical processors based on SQL Server licensing. This is an informational
message; no user action is required.
2016-10-10 12:38:49.46 Server SQL Server is starting at normal priority base (=7). This is an informational message only. No user action is required.
2016-10-10 12:38:49.46 Server Detected 32767 MB of RAM. This is an informational message; no user action is required.
2016-10-10 12:38:49.46 Server Using conventional memory in the memory manager.
2016-10-10 12:38:49.50 Server Default collation: SQL_Latin1_General_CP1_CI_AS (us_english 1033)
2016-10-10 12:38:49.53 Server Perfmon counters for resource governor pools and groups failed to initialize and are disabled.
2016-10-10 12:38:49.55 Server The maximum number of dedicated administrator connections for this instance is '1'
2016-10-10 12:38:49.55 Server This instance of SQL Server last reported using a process ID of 884 at 10/10/2016 12:38:48 PM (local) 10/10/2016 4:38:48 PM (UTC). This is an informational message only; no user action is required.
2016-10-10 12:38:49.55 Server Node configuration: node 0: CPU mask: 0x000000000000000f:0 Active CPU mask: 0x000000000000000f:0. This message provides a description of the NUMA configuration for this computer. This is an informational
message only. No user action is required.
2016-10-10 12:38:49.56 Server Using dynamic lock allocation. Initial allocation of 2500 Lock blocks and 5000 Lock Owner blocks per node. This is an informational message only. No user action is required.
2016-10-10 12:38:49.56 Server Database Instant File Initialization: disabled. For security and performance considerations see the topic 'Database Instant File Initialization' in SQL Server Books Online. This is an informational
message only. No user action is required.
2016-10-10 12:38:49.57 Server Database Mirroring Transport is disabled in the endpoint configuration.
2016-10-10 12:38:49.57 spid8s Warning ******************
2016-10-10 12:38:49.57 spid8s SQL Server started in single-user mode. This an informational message only. No user action is required.
2016-10-10 12:38:49.57 spid8s Starting up database 'master'.
2016-10-10 12:38:49.59 spid8s 5 transactions rolled forward in database 'master' (1:0). This is an informational message only. No user action is required.
2016-10-10 12:38:49.60 spid8s 0 transactions rolled back in database 'master' (1:0). This is an informational message only. No user action is required.
2016-10-10 12:38:49.60 spid8s Recovery is writing a checkpoint in database 'master' (1). This is an informational message only. No user action is required.
2016-10-10 12:38:49.68 Server CLR version v4.0.30319 loaded.
2016-10-10 12:38:49.68 spid8s CHECKDB for database 'master' finished without errors on 2016-10-08 02:00:00.627 (local time). This is an informational message only; no user action is required.
2016-10-10 12:38:49.68 spid8s SQL Server Audit is starting the audits. This is an informational message. No user action is required.
2016-10-10 12:38:49.68 spid8s SQL Server Audit has started the audits. This is an informational message. No user action is required.
2016-10-10 12:38:49.70 spid8s SQL Trace ID 1 was started by login "sa".
2016-10-10 12:38:49.71 spid8s Server name is 'METSQLBI01'. This is an informational message only. No user action is required.
2016-10-10 12:38:49.72 spid15s Starting up database 'ReportServer'.
2016-10-10 12:38:49.72 spid16s Starting up database 'ReportServerTempDB'.
2016-10-10 12:38:49.72 spid9s Starting up database 'mssqlsystemresource'.
2016-10-10 12:38:49.72 spid17s Starting up database 'AdminFranco'.
2016-10-10 12:38:49.72 spid18s Starting up database 'InventoryAudit'.
2016-10-10 12:38:49.73 spid14s Starting up database 'msdb'.
2016-10-10 12:38:49.73 spid19s Starting up database 'SSISDB'.
2016-10-10 12:38:49.73 spid9s The resource database build version is 12.00.5000. This is an informational message only. No user action is required.
2016-10-10 12:38:49.73 spid20s Starting up database 'ReportingAndUtility'.
2016-10-10 12:38:49.73 spid21s Starting up database 'RedGate'.
2016-10-10 12:38:49.73 spid22s Starting up database 'GDSN'.
2016-10-10 12:38:49.73 Server Common language runtime (CLR) functionality initialized using CLR version v4.0.30319 from C:\Windows\Microsoft.NET\Framework64\v4.0.30319\.
2016-10-10 12:38:49.73 spid12s A self-generated certificate was successfully loaded for encryption.
2016-10-10 12:38:49.73 spid12s Server local connection provider is ready to accept connection on [\\.\pipe\SQLLocal\MSSQLSERVER ].
2016-10-10 12:38:49.73 spid12s Dedicated administrator connection support was not started because it is disabled on this edition of SQL Server. If you want to use a dedicated administrator connection, restart SQL Server using the
trace flag 7806. This is an informational message only. No user action is required.
2016-10-10 12:38:49.74 Server SQL Server is attempting to register a Service Principal Name (SPN) for the SQL Server service. Kerberos authentication will not be possible until a SPN is registered for the SQL Server service.
This is an informational message. No user action is required.
2016-10-10 12:38:49.78 spid9s Starting up database 'model'.
2016-10-10 12:38:49.79 spid16s CHECKDB for database 'ReportServerTempDB' finished without errors on 2016-10-08 05:00:04.180 (local time). This is an informational message only; no user action is required.
2016-10-10 12:38:49.79 Server The SQL Server Network Interface library successfully registered the Service Principal Name (SPN) [ MSSQLSvc/MetSQLBI01.franco-mfg.com ] for the SQL Server service.
2016-10-10 12:38:49.79 Server The SQL Server Network Interface library successfully registered the Service Principal Name (SPN) [ MSSQLSvc/MetSQLBI01.franco-mfg.com:1433 ] for the SQL Server service.
2016-10-10 12:38:49.80 spid15s CHECKDB for database 'ReportServer' finished without errors on 2016-10-08 05:00:03.480 (local time). This is an informational message only; no user action is required.
2016-10-10 12:38:49.80 spid17s CHECKDB for database 'AdminFranco' finished without errors on 2016-10-08 05:00:00.990 (local time). This is an informational message only; no user action is required.
2016-10-10 12:38:49.80 spid21s CHECKDB for database 'RedGate' finished without errors on 2016-10-08 05:00:02.840 (local time). This is an informational message only; no user action is required.
2016-10-10 12:38:49.81 spid20s CHECKDB for database 'ReportingAndUtility' finished without errors on 2016-10-08 05:00:03.167 (local time). This is an informational message only; no user action is required.
2016-10-10 12:38:49.81 spid22s CHECKDB for database 'GDSN' finished without errors on 2016-10-08 05:00:01.510 (local time). This is an informational message only; no user action is required.
2016-10-10 12:38:49.82 spid14s CHECKDB for database 'msdb' finished without errors on 2016-10-08 02:00:01.913 (local time). This is an informational message only; no user action is required.
2016-10-10 12:38:49.83 spid19s 24 transactions rolled forward in database 'SSISDB' (9:0). This is an informational message only. No user action is required.
2016-10-10 12:38:49.84 spid18s CHECKDB for database 'InventoryAudit' finished without errors on 2016-10-08 05:00:02.027 (local time). This is an informational message only; no user action is required.
2016-10-10 12:38:49.85 spid9s CHECKDB for database 'model' finished without errors on 2016-10-08 02:00:01.517 (local time). This is an informational message only; no user action is required.
2016-10-10 12:38:49.85 spid9s Clearing tempdb database.
2016-10-10 12:38:49.85 spid19s 0 transactions rolled back in database 'SSISDB' (9:0). This is an informational message only. No user action is required.
2016-10-10 12:38:49.85 spid19s Recovery is writing a checkpoint in database 'SSISDB' (9). This is an informational message only. No user action is required.
2016-10-10 12:38:49.88 spid19s CHECKDB for database 'SSISDB' finished without errors on 2016-10-08 05:00:04.553 (local time). This is an informational message only; no user action is required.
2016-10-10 12:38:50.07 spid9s Starting up database 'tempdb'.
2016-10-10 12:38:50.43 spid9s The tempdb database has 4 data file(s).
2016-10-10 12:38:51.50 spid8s Database 'master' is upgrading script 'SSIS_hotfix_install.sql' from level 201330692 to level 201331592.
2016-10-10 12:38:51.68 spid8s ------------------------------------------------------
2016-10-10 12:38:51.68 spid8s Starting execution of SSIS_HOTFIX_INSTALL.SQL
2016-10-10 12:38:51.68 spid8s ------------------------------------------------------
2016-10-10 12:38:51.69 spid8s Start applying SSIS_HOTFIX_INSTALL changes.
2016-10-10 12:38:51.71 spid8s Stored procedure [catalog].[create_execution] has been dropped.
2016-10-10 12:38:51.71 spid8s Stored procedure [catalog].[set_execution_parameter_value] has been dropped.
2016-10-10 12:38:51.71 spid8s Stored procedure [catalog].[configure_catalog] has been dropped.
2016-10-10 12:38:51.72 spid8s Stored procedure [internal].[cleanup_server_retention_window] has been dropped.
2016-10-10 12:38:51.72 spid8s Stored procedure [internal].[cleanup_server_log] has been dropped.
2016-10-10 12:38:51.72 spid8s Stored procedure [internal].[cleanup_server_execution_keys] has been dropped.
2016-10-10 12:38:51.72 spid8s Stored procedure [internal].[get_execution_values] has been dropped.
2016-10-10 12:38:51.73 spid8s Stored procedure [internal].[get_execution_property_override_values] has been dropped.
2016-10-10 12:38:51.73 spid8s Stored procedure [internal].[configure_execution_encryption_algorithm] has been dropped.
2016-10-10 12:38:51.73 spid8s Stored procedure [catalog].[set_execution_property_override_value] has been dropped.
2016-10-10 12:38:51.87 spid8s Stored procedure [catalog].[create_execution] has been recreated.
2016-10-10 12:38:51.89 spid8s Stored procedure [catalog].[set_execution_parameter_value] has been recreated.
2016-10-10 12:38:51.90 spid8s Stored procedure [internal].[cleanup_server_retention_window] has been recreated.
2016-10-10 12:38:51.91 spid8s Stored procedure [internal].[cleanup_server_log] has been recreated.
2016-10-10 12:38:51.93 spid8s Stored procedure [internal].[cleanup_server_execution_keys] has been recreated.
2016-10-10 12:38:51.94 spid8s Stored procedure [internal].[get_execution_values] has been recreated.
2016-10-10 12:38:51.95 spid8s Stored procedure [internal].[get_execution_property_override_values] has been recreated.
2016-10-10 12:38:51.97 spid8s Stored procedure [internal].[configure_execution_encryption_algorithm] has been recreated.
2016-10-10 12:38:51.99 spid8s Stored procedure [catalog].[configure_catalog] has been recreated.
2016-10-10 12:38:52.01 spid8s Stored procedure [catalog].[set_execution_property_override_value] has been recreated.
2016-10-10 12:38:52.01 spid8s Permissions on [catalog].[create_execution] has been granted.
2016-10-10 12:38:52.01 spid8s Permissions on [catalog].[set_execution_parameter_value] has been granted.
2016-10-10 12:38:52.02 spid8s Permissions on [catalog].[configure_catalog] has been granted.
2016-10-10 12:38:52.02 spid8s Error: 15151, Severity: 16, State: 1.
2016-10-10 12:38:52.02 spid8s Cannot find the user '##MS_SSISServerCleanupJobUser##', because it does not exist or you do not have permission.
2016-10-10 12:38:52.02 spid8s The failed batch of t-sql statements :
/*
** SSIS_hotfix_install.SQL
** Patch install script for the SSIS server catalog (SSISDB).
*/
PRINT '------------------------------------------------------'
PRINT 'Starting execution of SSIS_HOTFIX_INSTALL.SQL '
PRINT '------------------------------------------------------'
DECLARE @run_script BIT
SET @run_script=1
DECLARE @ssis_database_name SYSNAME
SET @ssis_database_name = N'SSISDB'
-- Check whether SSISDB exists
IF(DB_ID(@ssis_database_name) IS NULL)
BEGIN
SET @run_script=0
PRINT 'Database SSISDB does not exist in current SQL Server instance'
END
-- Check whether SSISDB is online
IF @run_script <> 0
BEGIN
DECLARE @state_online SYSNAME
SET @state_online = 'ONLINE'
SELECT @state_online = UPPER(@state_online COLLATE SQL_Latin1_General_CP1_CI_AS)
IF NOT EXISTS (SELECT state_desc FROM master.sys.databases WHERE name = @ssis_database_name AND
UPPER(state_desc COLLATE SQL_Latin1_General_CP1_CI_AS) LIKE @state_online)
BEGIN
SET @run_script=0
PRINT 'WARNING! The database SSISDB is not ONLINE. SSIS_HOTFIX_INSTALL.SQL will not be applied. Please run the script manually after the upgrade.'
END
END
-- Check whether SSISDB is corrupted
IF @run_script <> 0
BEGIN
IF OBJECT_ID (N'SSISDB.internal.catalog_properties', N'U') IS NULL
BEGIN
SET @run_script=0
PRINT 'Database SSISDB is missing the catalog properties table. The database may be corrupted, or it is not an SSIS Catalog.'
END
END
IF @run_script = 0
BEGIN
PRINT 'Database SSISDB was not patched.'
END
ELSE
BEGIN
PRINT 'Start applying SSIS_HOTFIX_INSTALL changes.'
DECLARE @rawCmd NVARCHAR(MAX), @cmd NVARCHAR(MAX)
DECLARE @targetVersion NVARCHAR(256)
SELECT @targetVersion = CONVERT(NVARCHAR,SERVERPROPERTY(N'ProductVersion'))
--Version handler for PCU2
--1. drop the old SP
IF OBJECT_ID (N'SSISDB.[catalog].[create_execution]', N'P') IS NOT NULL
BEGIN
SET @rawCmd = N'DROP PROCEDURE [catalog].[cre...
2016-10-10 12:38:52.02 spid8s Error: 912, Severity: 21, State: 2.
2016-10-10 12:38:52.02 spid8s Script level upgrade for database 'master' failed because upgrade step 'SSIS_hotfix_install.sql' encountered error 15151, state 1, severity 16. This is a serious error condition which might interfere
with regular operation and the database will be taken offline. If the error happened during upgrade of the 'master' database, it will prevent the entire SQL Server instance from starting. Examine the previous errorlog entries for errors, take the appropriate
corrective actions and re-start the database so that the script upgrade steps run to completion.
2016-10-10 12:38:52.02 spid8s Error: 3417, Severity: 21, State: 3.
2016-10-10 12:38:52.02 spid8s Cannot recover the master database. SQL Server is unable to run. Restore master from a full backup, repair it, or rebuild it. For more information about how to rebuild the master database, see
SQL Server Books Online.
2016-10-10 12:38:52.02 spid8s SQL Server shutdown has been initiated
2016-10-10 12:38:52.02 spid8s SQL Trace was stopped due to server shutdown. Trace ID = '1'. This is an informational message only; no user action is required.
2016-10-10 12:38:53.03 spid8s Error: 25725, Severity: 16, State: 1.
2016-10-10 12:38:53.03 spid8s An error occurred while trying to flush all running Extended Event sessions. Some events may be lost.
2016-10-10 12:38:53.07 spid12s The SQL Server Network Interface library successfully deregistered the Service Principal Name (SPN) [ MSSQLSvc/MetSQLBI01.franco-mfg.com ] for the SQL Server service.
2016-10-10 12:38:53.07 spid12s The SQL Server Network Interface library successfully deregistered the Service Principal Name (SPN) [ MSSQLSvc/MetSQLBI01.franco-mfg.com:1433 ] for the SQL Server service.