Three days ago I purchased sql server standard 2019. I am receiving an error message when I click setup.exe. The message states that "this sql server setup media does not support the language of the OS, or does not have the SQL server english-language version installation files".
My OS is running English. I downloaded English version for SQL Server. I have double-checked my computer region and languages setup for the language, which exists and is selected in both region and languages. I cannot find the language file in the installation files for sql server. I am unable to proceed with installation.
I have called Microsoft and spoken with various teams including Tech Support, Professional Team, MS Volume Licensing Team, and more. No one offered actual assistance other than requesting my personal information and setup. Once receiving that information each team routed me to another team. I was given two different case numbers from two different teams. Each subsequent team informed me the case numbers were invalid for their team and only good for the previous team. I have spent at least 3 hours on the phone being passed from team to team.
I have visited support.microsoft.com/OAS where I was told by the Professional Team to submit an online ticket as they were not accepting my previous tickets and refused to offer me any assistance without an online ticket. An online ticket costs $500. I just spent 3K+ on the product. I just want to install it.
I am using Windows 10. Attempting to install SQL Server Standard 2019. Running on Windows Server 2019 Standard.
Edited to Add: I noticed this morning when downloading the selected 'SQL Server Standard Edition 2019 English', that many of the htm and readme files are NOT in English despite the downloaded ISO file called 'SQL Server Standard Edition_2019_English_X22. The mounted drive is named 'SQL2016_x64_DEU. Out of curiosity I have downloaded the French and Spanish versions which do have corresponding languages in the htm and readme files. It seems to me that the English version of the installation package is faulty and does not actually contain the English language.