windows2012R2服务器上已经安装了sql2014的数据库实例，另外新增安装sql2016实例时报如下错误，且在使用sql2014sp3升级包升级已存在实例时同样报以上错误，不知如何排查了，请教该如何分析呢，谢谢
SQL Server Setup has encountered the following error: Failed to retrieve data for this request.. For help, click: http://go.microsoft.com/fwlink?LinkID=20476&ProdName=Microsoft%20SQL%20Server&EvtSrc=setup.rll&EvtID=50000&EvtType=0xE8A0C283%25400xAC7B1A58%25401233%254053
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