Successfully applied SP1 to SQL Server 2012 default SQL instance, but then subsequent application of SP2 resulted in this:
Action required:
Use the following information to resolve the error, and then try the setup process again.
Feature failure reason:
An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Error details:
Error code: 1603
Log file: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20170103_222937\MSSQLSERVER\SqlSupport_Cpu64_1.log
Error installing SQL Server Setup Support Files
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Package properties:
Description: Microsoft SQL Server 2012
ProductName: SQL Server 2012
Type: RTM
Version: 11
SPLevel: 2
KBArticle: KB2958429
KBArticleHyperlink: http://support.microsoft.com/?kbid=2958429
PatchType: SP
AssociatedHotfixBuild: 0
Platform: x64
PatchLevel: 11.2.5058.0
ProductVersion: 11.0.2100.60
GDRReservedRange: 11.0.5300.0:11.0.5499.0
PackageName: SQLServer2012-KB2958429-x64.exe
Installation location: i:\436c93336d4db677236e2f87\x64\setup\
==========================================================================
I'm tired and can't interpret contents of SqlSupport_Cpu64_1.log file:
=== Verbose logging started: 1/3/2017 22:00:26 Build type: SHIP UNICODE 5.00.7601.00 Calling process: i:\436c93336d4db677236e2f87\x64\ScenarioEngine.exe ===
MSI (c) (A0:44) [22:00:26:372]: Resetting cached policy values
MSI (c) (A0:44) [22:00:26:372]: Machine policy value 'Debug' is 0
MSI (c) (A0:44) [22:00:26:372]: ******* RunEngine:
******* Product: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Update Cache\KB2958429\ServicePack\1033_ENU_LP\x64\setup\sqlsupport_msi\SqlSupport.msi
******* Action:
******* CommandLine: **********
MSI (c) (A0:44) [22:00:26:372]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (A0:44) [22:00:26:372]: Grabbed execution mutex.
MSI (c) (A0:44) [22:00:26:372]: Cloaking enabled.
MSI (c) (A0:44) [22:00:26:372]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (A0:44) [22:00:26:372]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (74:30) [22:00:26:387]: Running installation inside multi-package transaction C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Update Cache\KB2958429\ServicePack\1033_ENU_LP\x64\setup\sqlsupport_msi\SqlSupport.msi
MSI (s) (74:30) [22:00:26:387]: Grabbed execution mutex.
MSI (s) (74:04) [22:00:26:387]: MainEngineThread is returning 1603
MSI (s) (74:30) [22:00:26:387]: User policy value 'DisableRollback' is 0
MSI (s) (74:30) [22:00:26:387]: Machine policy value 'DisableRollback' is 0
MSI (s) (74:30) [22:00:26:387]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (74:30) [22:00:26:387]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (74:30) [22:00:26:387]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (74:30) [22:00:26:387]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (74:30) [22:00:26:387]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (74:30) [22:00:26:387]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (74:30) [22:00:26:387]: Restoring environment variables
MSI (c) (A0:44) [22:00:26:387]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (A0:44) [22:00:26:387]: MainEngineThread is returning 1603
=== Verbose logging stopped: 1/3/2017 22:00:26 ===
Can anybody give me ideas on how to go about troubleshooting this failure & getting SP2 applied successfully?
Thanks,
Phil Streiff, MCDBA, MCITP, MCSA