please help me!
i get the below error
SQL Server 2008 R2 Setup has encountered an error.
Problem signature:
Problem Event Name: SQL100MSI
Problem Signature 01: 10.50.2500.0
Problem Signature 02: Unknown
Problem Signature 03: sqlncli.msi
Problem Signature 04: 0x162A16FE
Problem Signature 05: 0x1645
Problem Signature 06: Install_sqlncli
OS Version: 6.1.7601.2.1.0.274.10
Locale ID: 1033
Additional information about the problem:
LCID: 1033
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i have the following description in the summary
Overall summary:
Final result: SQL Server installation failed. To continue, investigate the reason for the failure, correct the problem, uninstall SQL Server, and then
rerun SQL Server Setup.
Exit code (Decimal): -2068052371
Exit facility code: 1212
Exit error code: 1645
Exit message: SQL Server installation failed. To continue, investigate the reason for the failure, correct the problem, uninstall SQL Server, and then
rerun SQL Server Setup.
Start time: 2012-12-03 10:42:11
End time: 2012-12-03 10:53:50
Requested action: Install
Log with failure: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\SqlSupport_KatmaiRTM_Cpu64_1.log
Exception help link:
http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.50.2500.0
Machine Properties:
Machine name: xyz
Machine processor count: 4
OS version: Windows Server 2008 R2
OS service pack: Service Pack 1
OS region: United States
OS language: English (United States)
OS architecture: x64
Process architecture: 64 Bit
OS clustered: No
Product features discovered:
Product Instance Instance ID
Feature Language
Edition Version Clustered
Package properties:
Description: SQL Server Database Services 2008 R2
ProductName: SQL Server 2008 R2
Type: RTM
Version: 10
SPLevel: 1
Installation location: SOFTware\MS SQL Server 2008 R2 64bit Ent Edition\x64\setup\
Installation edition: ENTERPRISE
User Input Settings:
ACTION: Install
ADDCURRENTUSERASSQLADMIN: False
AGTSVCACCOUNT: domain\sqlsvr
AGTSVCPASSWORD: *****
AGTSVCSTARTUPTYPE: Automatic
ASBACKUPDIR: Backup
ASCOLLATION: Latin1_General_CI_AS
ASCONFIGDIR: Config
ASDATADIR: Data
ASDOMAINGROUP: <empty>
ASLOGDIR: Log
ASPROVIDERMSOLAP: 1
ASSVCACCOUNT: <empty>
ASSVCPASSWORD: *****
ASSVCSTARTUPTYPE: Automatic
ASSYSADMINACCOUNTS: <empty>
ASTEMPDIR: Temp
BROWSERSVCSTARTUPTYPE: Disabled
CONFIGURATIONFILE: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\ConfigurationFile.ini
CUSOURCE:
ENABLERANU: False
ENU: True
ERRORREPORTING: False
FARMACCOUNT: <empty>
FARMADMINPORT: 0
FARMPASSWORD: *****
FEATURES: SQLENGINE,CONN,IS,BC,SDK,BOL,SSMS,ADV_SSMS,SNAC_SDK
FILESTREAMLEVEL: 0
FILESTREAMSHARENAME: <empty>
FTSVCACCOUNT: <empty>
FTSVCPASSWORD: *****
HELP: False
INDICATEPROGRESS: False
INSTALLSHAREDDIR: C:\Program Files\Microsoft SQL Server\
INSTALLSHAREDWOWDIR: C:\Program Files (x86)\Microsoft SQL Server\
INSTALLSQLDATADIR: <empty>
INSTANCEDIR: C:\Program Files\Microsoft SQL Server\
INSTANCEID: MSSQLSERVER
INSTANCENAME: MSSQLSERVER
ISSVCACCOUNT: domain\sqlsvr
ISSVCPASSWORD: *****
ISSVCSTARTUPTYPE: Automatic
NPENABLED: 0
PASSPHRASE: *****
PCUSOURCE:
PID: *****
QUIET: False
QUIETSIMPLE: False
ROLE: <empty>
RSINSTALLMODE: FilesOnlyMode
RSSVCACCOUNT: <empty>
RSSVCPASSWORD: *****
RSSVCSTARTUPTYPE: Automatic
SAPWD: *****
SECURITYMODE: SQL
SQLBACKUPDIR: <empty>
SQLCOLLATION: SQL_Latin1_General_CP1_CI_AS
SQLSVCACCOUNT: domain\sqlsvr
SQLSVCPASSWORD: *****
SQLSVCSTARTUPTYPE: Automatic
SQLSYSADMINACCOUNTS: DOMAIN\Admins
SQLTEMPDBDIR: <empty>
SQLTEMPDBLOGDIR: <empty>
SQLUSERDBDIR: <empty>
SQLUSERDBLOGDIR: <empty>
SQMREPORTING: False
TCPENABLED: 1
UIMODE: Normal
X86: False
Configuration file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\ConfigurationFile.ini
Detailed results:
Feature: Database Engine Services
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\SqlSupport_KatmaiRTM_Cpu64_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\sqlncli_Cpu64_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\SqlWriter_Cpu64_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\SqlSqmShared_Cpu64_1.log
MSI error description:
Configuration status: Passed
Feature: SQL Client Connectivity SDK
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\sqlncli_Cpu64_1.log
MSI error description:
Configuration status: Passed
Feature: Integration Services
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\SqlSupport_KatmaiRTM_Cpu64_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\sqlncli_Cpu64_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\OWC11_Cpu32_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\trin_aide_Cpu32_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\SSCESqlWbTools_Cpu32_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\SSCRuntime_Cpu32_1.log
MSI error description:
Configuration status: Passed
Feature: Client Tools Connectivity
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\SqlSupport_KatmaiRTM_Cpu64_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\sqlncli_Cpu64_1.log
MSI error description:
Configuration status: Passed
Feature: Management Tools - Complete
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\SqlSupport_KatmaiRTM_Cpu64_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\SQLSysClrTypes_Cpu64_1.log
MSI error description:
Configuration status: Passed
Feature: Management Tools - Basic
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\SqlSupport_KatmaiRTM_Cpu64_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\sqlncli_Cpu64_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\trin_aide_Cpu32_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\SSCESqlWbTools_Cpu32_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\SSCRuntime_Cpu32_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\BestPracticesPolicies_Cpu32_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\msreportviewer90sp1_Cpu32_1.log
MSI error description:
Configuration status: Passed
Feature: Client Tools SDK
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\SqlSupport_KatmaiRTM_Cpu64_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\sqlncli_Cpu64_1.log
MSI error description:
Configuration status: Passed
Feature: Client Tools Backwards Compatibility
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\SqlSupport_KatmaiRTM_Cpu64_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\sqlncli_Cpu64_1.log
MSI error description:
Configuration status: Passed
Feature: SQL Server Books Online
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\BOL_Cpu32_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x1645
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\SqlSupport_KatmaiRTM_Cpu64_1.log
MSI error description:
Configuration status: Passed
Rules with failures:
Global rules:
Scenario specific rules:
Rules report file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20121203_104042\SystemConfigurationCheck_Report.htm
Description: