We're attempting to install SQL Server Express 2008 R2 SP2 as a prerequisite for software NVivo 10. We do the install at system startup using WPKG. This install runs under the SYSTEM account. After hours and hours of troubleshooting, I have determined that if a machine has update KB2592687 installed, the SQL Server Express install will fail with this error:
ERROR : Could not process (install) package 'QSR NVivo 10' (nvivo10): Exit code returned non-successful value (-595541211) on command '"%LOCALCACHE%\%PKG_PATH%\prereqs\SQLEXPR_x64_ENU.exe" /QS /ACTION=INSTALL /FEATURES=SQLEngine /INSTANCENAME=QSRNVivo10 /SQLCOLLATION=Latin1_General_BIN /SQLSVCSTARTUPTYPE=Automatic /SQLSVCACCOUNT="NT AUTHORITY\SYSTEM" /SQLSYSADMINACCOUNTS="BUILTIN\Administrators" /IACCEPTSQLSERVERLICENSETERMS /HIDECONSOLE
Uninstalling KB2592687 will not resolve the issue. The only thing that resolves the issue is installing SQL Server 2008 R2 SP2 on a machine that has never installed this update.
We see this issue on Windows 7 x64 SP1 machines. Note that on a machine with the update, I can install SQL Server Express logged in as an Admin using the exact same command. I can also install it logged in as a user, executing with PSEXEC from the SYSTEM account, and that works too. It only fails when it's being deployed at startup, if KB2592687 is installed on the machine. Please note the following error listed in "C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\Summary.txt" on a failed machine
Final result: SQL Server installation failed. To continue, investigate the reason for the failure, correct the problem, uninstall SQL Server, and
then rerun SQL Server Setup.
Exit code (Decimal): -595541211
Exit facility code: 1152
Exit error code: 49957
I have seen all the help pages regarding the SeDebugPrivilege GPO setting, and this isn't set in our Environment, nor should it apply to the SYSTEM account. http://support.microsoft.com/kb/2000257/en-us .
I have attached the full "C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log" folder here:
http://www.fileswap.com/dl/16SoUxX9tw/
Please also note that the install works fine at startup on Windows 8.1.
Any help you can provide would be greatly appreciated.
Thanks!