Hi,
After updating my copy of Windows from 8 to 8.1, I noticed that I could no longer connect to my database.
The first thing I tried was to repair the installation with the SQL Server 2012 DVD but this did not work. The repair succeeded but the problem persisted.
I then decided to update to SQL 2012 SP1, which worked. And then I installed the following recommended hotfix support.microsoft.com/kb/2793634
I then relaunched the SQL 2012 SP1 installer and tried to add the Database engine services feature, but it always fails. The log file doesn't tell me much either so I was hoping someone on here could help as my hair has practically fallen out.
Here's the log and thanks in advance for your time.
Overall summary:
Final result: Failed: see details below
Exit code (Decimal): -2068052377
Start time: 2013-12-06 16:49:55
End time: 2013-12-06 16:51:18
Requested action: Install
Setup completed with required actions for features.
Troubleshooting information for those features:
Next step for SQLEngine: Use the following information to resolve the error, and then try the setup process again.
Machine Properties:
Machine name: SP
Machine processor count: 4
OS version: Future Windows Version
OS service pack:
OS region: United States
OS language: English (United Kingdom)
OS architecture: x64
Process architecture: 64 Bit
OS clustered: No
Product features discovered:
Product Instance Instance ID Feature Language Edition Version Clustered
SQL Server 2012 MSSQLSERVER MSAS11.MSSQLSERVER Analysis Services 1033 Enterprise Edition 11.1.3128.0 No
SQL Server 2012 Management Tools - Basic 1033 Enterprise Edition 11.1.3128.0 No
SQL Server 2012 Management Tools - Complete 1033 Enterprise Edition 11.1.3128.0 No
SQL Server 2012 Client Tools Connectivity 1033 Enterprise Edition 11.1.3128.0 No
SQL Server 2012 Client Tools Backwards Compatibility 1033 Enterprise Edition 11.1.3128.0 No
SQL Server 2012 LocalDB 1033 Express Edition 11.1.3128.0 No
Package properties:
Description: Microsoft SQL Server 2012 Service Pack 1
ProductName: SQL Server 2012
Type: RTM
Version: 11
Installation location: H:\x64\setup\
Installation edition: Enterprise
Slipstream: True
SP Level 1
Patch Level: 11.1.3128.0
Product Update Status:
Success: KB 2674319, KB 2793634
Product Updates Selected for Installation:
Title: Service Pack 1
Knowledge Based Article: KB 2674319
Version: 11.1.3000.0
Architecture: x64
Language: 1033
Title: SQL Server 2012 SP1 GDR Product Update
Knowledge Based Article: KB 2793634
Version: 11.1.3128.0
Architecture: x64
Language: All
Update Source: MU
User Input Settings:
ACTION: Install
ADDCURRENTUSERASSQLADMIN: false
AGTSVCACCOUNT: NT Service\SQLSERVERAGENT
AGTSVCPASSWORD: *****
AGTSVCSTARTUPTYPE: Manual
ASBACKUPDIR: Backup
ASCOLLATION: Latin1_General_CI_AS
ASCONFIGDIR: Config
ASDATADIR: Data
ASLOGDIR: Log
ASPROVIDERMSOLAP: 1
ASSERVERMODE: MULTIDIMENSIONAL
ASSVCACCOUNT: <empty>
ASSVCPASSWORD: <empty>
ASSVCSTARTUPTYPE: Automatic
ASSYSADMINACCOUNTS: <empty>
ASTEMPDIR: Temp
BROWSERSVCSTARTUPTYPE: Disabled
CLTCTLRNAME: <empty>
CLTRESULTDIR: <empty>
CLTSTARTUPTYPE: 0
CLTSVCACCOUNT: <empty>
CLTSVCPASSWORD: <empty>
CLTWORKINGDIR: <empty>
COMMFABRICENCRYPTION: 0
COMMFABRICNETWORKLEVEL: 0
COMMFABRICPORT: 0
CONFIGURATIONFILE: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20131206_164920\ConfigurationFile.ini
CTLRSTARTUPTYPE: 0
CTLRSVCACCOUNT: <empty>
CTLRSVCPASSWORD: <empty>
CTLRUSERS: <empty>
ENABLERANU: false
ENU: true
ERRORREPORTING: false
FEATURES: SQLENGINE
FILESTREAMLEVEL: 0
FILESTREAMSHARENAME: <empty>
FTSVCACCOUNT: <empty>
FTSVCPASSWORD: <empty>
HELP: false
IACCEPTSQLSERVERLICENSETERMS: false
INDICATEPROGRESS: false
INSTALLSHAREDDIR: C:\Program Files\Microsoft SQL Server\
INSTALLSHAREDWOWDIR: C:\Program Files (x86)\Microsoft SQL Server\
INSTALLSQLDATADIR: <empty>
INSTANCEDIR: D:\Program Files\Microsoft SQL Server
INSTANCEID: MSSQLSERVER
INSTANCENAME: MSSQLSERVER
ISSVCACCOUNT: NT AUTHORITY\Network Service
ISSVCPASSWORD: <empty>
ISSVCSTARTUPTYPE: Automatic
MATRIXCMBRICKCOMMPORT: 0
MATRIXCMSERVERNAME: <empty>
MATRIXNAME: <empty>
NPENABLED: 0
PID: *****
QUIET: false
QUIETSIMPLE: false
ROLE: <empty>
RSINSTALLMODE: DefaultNativeMode
RSSHPINSTALLMODE: DefaultSharePointMode
RSSVCACCOUNT: <empty>
RSSVCPASSWORD: <empty>
RSSVCSTARTUPTYPE: Automatic
SAPWD: <empty>
SECURITYMODE: <empty>
SQLBACKUPDIR: <empty>
SQLCOLLATION: Latin1_General_CI_AS
SQLSVCACCOUNT: NT Service\MSSQLSERVER
SQLSVCPASSWORD: <empty>
SQLSVCSTARTUPTYPE: Automatic
SQLSYSADMINACCOUNTS: SP\Vince
SQLTEMPDBDIR: <empty>
SQLTEMPDBLOGDIR: <empty>
SQLUSERDBDIR: <empty>
SQLUSERDBLOGDIR: <empty>
SQMREPORTING: false
TCPENABLED: 1
UIMODE: Normal
UpdateEnabled: true
UpdateSource: MU
X86: false
Configuration file: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20131206_164920\ConfigurationFile.ini
Detailed results:
Feature: Database Engine Services
Status: Failed: see logs for details
Reason for failure: An error occurred during the setup process of the feature.
Next Step: Use the following information to resolve the error, and then try the setup process again.
Component name: SQL Server Database Engine Services Instance Features
Component error code: 1639
Component log file: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20131206_164920\sql_engine_core_inst_Cpu64_1.log
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=11.0.3128.0&EvtType=sql_engine_core_inst.msi%400x162A16FE%400x1639
Rules with failures:
Global rules:
Scenario specific rules:
Rules report file: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20131206_164920\SystemConfigurationCheck_Report.htm
=============================================================================
C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20131206_164920\sql_engine_core_inst_Cpu64_1.log
=============================================================================
=== Verbose logging started: 6/12/2013 16:51:13 Build type: SHIP UNICODE 5.00.9600.00 Calling process: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\SQLServer2012\x64\ScenarioEngine.exe ===
MSI (c) (D8:B0) [16:51:13:701]: Resetting cached policy values
MSI (c) (D8:B0) [16:51:13:701]: Machine policy value 'Debug' is 0
MSI (c) (D8:B0) [16:51:13:701]: ******* RunEngine:
******* Product: H:\x64\setup\sql_engine_core_inst_msi\sql_engine_core_inst.msi
******* Action:
******* CommandLine: **********
MSI (c) (D8:B0) [16:51:13:701]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (D8:B0) [16:51:13:701]: Grabbed execution mutex.
MSI (c) (D8:B0) [16:51:13:703]: Cloaking enabled.
MSI (c) (D8:B0) [16:51:13:703]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (D8:B0) [16:51:13:705]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D8:0C) [16:51:13:707]: Running installation inside multi-package transaction H:\x64\setup\sql_engine_core_inst_msi\sql_engine_core_inst.msi
MSI (s) (D8:0C) [16:51:13:707]: Grabbed execution mutex.
MSI (s) (D8:F8) [16:51:13:708]: Resetting cached policy values
MSI (s) (D8:F8) [16:51:13:708]: Machine policy value 'Debug' is 0
MSI (s) (D8:F8) [16:51:13:708]: ******* RunEngine:
******* Product: H:\x64\setup\sql_engine_core_inst_msi\sql_engine_core_inst.msi
******* Action:
******* CommandLine: **********
MSI (s) (D8:F8) [16:51:13:709]: Machine policy value 'TransformsSecure' is 0
MSI (s) (D8:F8) [16:51:13:709]: User policy value 'TransformsAtSource' is 0
MSI (s) (D8:F8) [16:51:13:709]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (D8:F8) [16:51:13:709]: Specified instance {18B2A97C-92C3-4AC7-BE72-F823E0BC895B} via transform :InstID01.mst;:InstName01.mst is already installed. MSINEWINSTANCE requires a new instance that is not installed.
MSI (s) (D8:F8) [16:51:13:709]: MainEngineThread is returning 1639
MSI (s) (D8:0C) [16:51:13:709]: User policy value 'DisableRollback' is 0
MSI (s) (D8:0C) [16:51:13:709]: Machine policy value 'DisableRollback' is 0
MSI (s) (D8:0C) [16:51:13:709]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D8:0C) [16:51:13:710]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (D8:0C) [16:51:13:710]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (D8:0C) [16:51:13:710]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (D8:B0) [16:51:13:710]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (D8:B0) [16:51:13:711]: MainEngineThread is returning 1639
=== Verbose logging stopped: 6/12/2013 16:51:13 ===
After updating my copy of Windows from 8 to 8.1, I noticed that I could no longer connect to my database.
The first thing I tried was to repair the installation with the SQL Server 2012 DVD but this did not work. The repair succeeded but the problem persisted.
I then decided to update to SQL 2012 SP1, which worked. And then I installed the following recommended hotfix support.microsoft.com/kb/2793634
I then relaunched the SQL 2012 SP1 installer and tried to add the Database engine services feature, but it always fails. The log file doesn't tell me much either so I was hoping someone on here could help as my hair has practically fallen out.
Here's the log and thanks in advance for your time.
Overall summary:
Final result: Failed: see details below
Exit code (Decimal): -2068052377
Start time: 2013-12-06 16:49:55
End time: 2013-12-06 16:51:18
Requested action: Install
Setup completed with required actions for features.
Troubleshooting information for those features:
Next step for SQLEngine: Use the following information to resolve the error, and then try the setup process again.
Machine Properties:
Machine name: SP
Machine processor count: 4
OS version: Future Windows Version
OS service pack:
OS region: United States
OS language: English (United Kingdom)
OS architecture: x64
Process architecture: 64 Bit
OS clustered: No
Product features discovered:
Product Instance Instance ID Feature Language Edition Version Clustered
SQL Server 2012 MSSQLSERVER MSAS11.MSSQLSERVER Analysis Services 1033 Enterprise Edition 11.1.3128.0 No
SQL Server 2012 Management Tools - Basic 1033 Enterprise Edition 11.1.3128.0 No
SQL Server 2012 Management Tools - Complete 1033 Enterprise Edition 11.1.3128.0 No
SQL Server 2012 Client Tools Connectivity 1033 Enterprise Edition 11.1.3128.0 No
SQL Server 2012 Client Tools Backwards Compatibility 1033 Enterprise Edition 11.1.3128.0 No
SQL Server 2012 LocalDB 1033 Express Edition 11.1.3128.0 No
Package properties:
Description: Microsoft SQL Server 2012 Service Pack 1
ProductName: SQL Server 2012
Type: RTM
Version: 11
Installation location: H:\x64\setup\
Installation edition: Enterprise
Slipstream: True
SP Level 1
Patch Level: 11.1.3128.0
Product Update Status:
Success: KB 2674319, KB 2793634
Product Updates Selected for Installation:
Title: Service Pack 1
Knowledge Based Article: KB 2674319
Version: 11.1.3000.0
Architecture: x64
Language: 1033
Title: SQL Server 2012 SP1 GDR Product Update
Knowledge Based Article: KB 2793634
Version: 11.1.3128.0
Architecture: x64
Language: All
Update Source: MU
User Input Settings:
ACTION: Install
ADDCURRENTUSERASSQLADMIN: false
AGTSVCACCOUNT: NT Service\SQLSERVERAGENT
AGTSVCPASSWORD: *****
AGTSVCSTARTUPTYPE: Manual
ASBACKUPDIR: Backup
ASCOLLATION: Latin1_General_CI_AS
ASCONFIGDIR: Config
ASDATADIR: Data
ASLOGDIR: Log
ASPROVIDERMSOLAP: 1
ASSERVERMODE: MULTIDIMENSIONAL
ASSVCACCOUNT: <empty>
ASSVCPASSWORD: <empty>
ASSVCSTARTUPTYPE: Automatic
ASSYSADMINACCOUNTS: <empty>
ASTEMPDIR: Temp
BROWSERSVCSTARTUPTYPE: Disabled
CLTCTLRNAME: <empty>
CLTRESULTDIR: <empty>
CLTSTARTUPTYPE: 0
CLTSVCACCOUNT: <empty>
CLTSVCPASSWORD: <empty>
CLTWORKINGDIR: <empty>
COMMFABRICENCRYPTION: 0
COMMFABRICNETWORKLEVEL: 0
COMMFABRICPORT: 0
CONFIGURATIONFILE: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20131206_164920\ConfigurationFile.ini
CTLRSTARTUPTYPE: 0
CTLRSVCACCOUNT: <empty>
CTLRSVCPASSWORD: <empty>
CTLRUSERS: <empty>
ENABLERANU: false
ENU: true
ERRORREPORTING: false
FEATURES: SQLENGINE
FILESTREAMLEVEL: 0
FILESTREAMSHARENAME: <empty>
FTSVCACCOUNT: <empty>
FTSVCPASSWORD: <empty>
HELP: false
IACCEPTSQLSERVERLICENSETERMS: false
INDICATEPROGRESS: false
INSTALLSHAREDDIR: C:\Program Files\Microsoft SQL Server\
INSTALLSHAREDWOWDIR: C:\Program Files (x86)\Microsoft SQL Server\
INSTALLSQLDATADIR: <empty>
INSTANCEDIR: D:\Program Files\Microsoft SQL Server
INSTANCEID: MSSQLSERVER
INSTANCENAME: MSSQLSERVER
ISSVCACCOUNT: NT AUTHORITY\Network Service
ISSVCPASSWORD: <empty>
ISSVCSTARTUPTYPE: Automatic
MATRIXCMBRICKCOMMPORT: 0
MATRIXCMSERVERNAME: <empty>
MATRIXNAME: <empty>
NPENABLED: 0
PID: *****
QUIET: false
QUIETSIMPLE: false
ROLE: <empty>
RSINSTALLMODE: DefaultNativeMode
RSSHPINSTALLMODE: DefaultSharePointMode
RSSVCACCOUNT: <empty>
RSSVCPASSWORD: <empty>
RSSVCSTARTUPTYPE: Automatic
SAPWD: <empty>
SECURITYMODE: <empty>
SQLBACKUPDIR: <empty>
SQLCOLLATION: Latin1_General_CI_AS
SQLSVCACCOUNT: NT Service\MSSQLSERVER
SQLSVCPASSWORD: <empty>
SQLSVCSTARTUPTYPE: Automatic
SQLSYSADMINACCOUNTS: SP\Vince
SQLTEMPDBDIR: <empty>
SQLTEMPDBLOGDIR: <empty>
SQLUSERDBDIR: <empty>
SQLUSERDBLOGDIR: <empty>
SQMREPORTING: false
TCPENABLED: 1
UIMODE: Normal
UpdateEnabled: true
UpdateSource: MU
X86: false
Configuration file: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20131206_164920\ConfigurationFile.ini
Detailed results:
Feature: Database Engine Services
Status: Failed: see logs for details
Reason for failure: An error occurred during the setup process of the feature.
Next Step: Use the following information to resolve the error, and then try the setup process again.
Component name: SQL Server Database Engine Services Instance Features
Component error code: 1639
Component log file: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20131206_164920\sql_engine_core_inst_Cpu64_1.log
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=11.0.3128.0&EvtType=sql_engine_core_inst.msi%400x162A16FE%400x1639
Rules with failures:
Global rules:
Scenario specific rules:
Rules report file: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20131206_164920\SystemConfigurationCheck_Report.htm
=============================================================================
C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20131206_164920\sql_engine_core_inst_Cpu64_1.log
=============================================================================
=== Verbose logging started: 6/12/2013 16:51:13 Build type: SHIP UNICODE 5.00.9600.00 Calling process: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\SQLServer2012\x64\ScenarioEngine.exe ===
MSI (c) (D8:B0) [16:51:13:701]: Resetting cached policy values
MSI (c) (D8:B0) [16:51:13:701]: Machine policy value 'Debug' is 0
MSI (c) (D8:B0) [16:51:13:701]: ******* RunEngine:
******* Product: H:\x64\setup\sql_engine_core_inst_msi\sql_engine_core_inst.msi
******* Action:
******* CommandLine: **********
MSI (c) (D8:B0) [16:51:13:701]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (D8:B0) [16:51:13:701]: Grabbed execution mutex.
MSI (c) (D8:B0) [16:51:13:703]: Cloaking enabled.
MSI (c) (D8:B0) [16:51:13:703]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (D8:B0) [16:51:13:705]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D8:0C) [16:51:13:707]: Running installation inside multi-package transaction H:\x64\setup\sql_engine_core_inst_msi\sql_engine_core_inst.msi
MSI (s) (D8:0C) [16:51:13:707]: Grabbed execution mutex.
MSI (s) (D8:F8) [16:51:13:708]: Resetting cached policy values
MSI (s) (D8:F8) [16:51:13:708]: Machine policy value 'Debug' is 0
MSI (s) (D8:F8) [16:51:13:708]: ******* RunEngine:
******* Product: H:\x64\setup\sql_engine_core_inst_msi\sql_engine_core_inst.msi
******* Action:
******* CommandLine: **********
MSI (s) (D8:F8) [16:51:13:709]: Machine policy value 'TransformsSecure' is 0
MSI (s) (D8:F8) [16:51:13:709]: User policy value 'TransformsAtSource' is 0
MSI (s) (D8:F8) [16:51:13:709]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (D8:F8) [16:51:13:709]: Specified instance {18B2A97C-92C3-4AC7-BE72-F823E0BC895B} via transform :InstID01.mst;:InstName01.mst is already installed. MSINEWINSTANCE requires a new instance that is not installed.
MSI (s) (D8:F8) [16:51:13:709]: MainEngineThread is returning 1639
MSI (s) (D8:0C) [16:51:13:709]: User policy value 'DisableRollback' is 0
MSI (s) (D8:0C) [16:51:13:709]: Machine policy value 'DisableRollback' is 0
MSI (s) (D8:0C) [16:51:13:709]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D8:0C) [16:51:13:710]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (D8:0C) [16:51:13:710]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (D8:0C) [16:51:13:710]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (D8:B0) [16:51:13:710]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (D8:B0) [16:51:13:711]: MainEngineThread is returning 1639
=== Verbose logging stopped: 6/12/2013 16:51:13 ===